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Phone
(855) 790 1709
Mon-Fri: 6am-6pm PST (excluding holidays)
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Frequently Asked Questions

Can I Cancel Or Change My Order?
Unfortunately, at this time we are unable to make changes to your order once it is made.

What Is The Return Policy For jbrandjeans.com?
No returns or exchanges on merchandise purchased after 3/1. All items sold as is.
 
On merchandise purchased before 3/1, jbrandjeans.com accepts returns received within 30 days from date of receipt on items that are unused, unworn and have their original tags attached.

Gifts purchased on jbrandjeans.com accompanied by a gift receipt may only be returned for store credit. Please allow 7 business days for shipping transit time. Sale items marked final sale are not eligible for return or exchange.

What Are Your Product Care Instructions?
For indigo jeans, before the first few washes, the indigo dye may rub off on light-colored fabric, upholstery and leather so use care when wearing your jeans. With repeated wearing and washing, the indigo color will pleasantly fade.

Do not wash or dry indigo garments with white or light colors.

To make color last longer, wash inside out with cold water, with like colors.
For a worn, quick fade, wash right side out with cold water, with like colors.

Tumble dry low. Remove promptly. Do not iron.

How Do I Check The Status Of My Order?
You can check the status of your jbrandjeans.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.

Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.

What If I Have A Problem With My J BRAND Product?
If you have a problem with your product, please contact Customer Care at (855) 790-1709 or email us at [email protected].

What If I Still Have Not Received My Order?
If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

You can check the status of your jbrandjeans.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.

Please note that during sale periods and promotions, delivery dates may be longer.

I Have Not Received All The Items In My Order.
Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

Remember that your purchase may have included various deliveries which will be received on different dates. Check your purchase confirmation e-mail to see if it applies.

If you have not received any e-mail and your purchase did not have various deliveries, please contact Customer Care at (855) 790-1709 or email us at [email protected].

The Items Received Are Incorrect Or Are Defective.
If you have received an item which is defective or different to the one purchased, we will refund these items as soon as we receive them at our warehouses and inspect the condition of the garments.

Restrictions may apply. Please contact Customer Care at (855) 790-1709 or email us at [email protected] to coordinate the return.