Contact Us
(855) 790 1709
Mon-Fri: 6am-6pm PST (excluding holidays)
Live Chat
Mon-Fri: 6am-6pm PST (excluding holidays)
Frequently Asked Questions

How Are We Handling Covid-19?
Your well-being and that of our employees is our number one priority.

In response to the latest developments surrounding the coronavirus, we are temporarily closing our store at Camarillo Premium Outlets until further notice, and we’re implementing a plan to support our teams during this time.

To further help combat the spread of COVID-19, J BRAND parent company Fast Retailing has enlisted the support of its manufacturing partners to procure 10 million masks that will be donated to high-priority medical facilities worldwide. And our aim is to provide more assistance as specific needs become clear.

At this time, we share our deep respect for the many people who are providing care for those affected.

We will continue to work closely with our teams and public health officials throughout the country on the best way to navigate the days and weeks ahead, and will share information with you as we move forward together.

Will My Order Be Delayed Due To Safer-At-Home?
You can shop with confidence. We are still shipping with no delays.

Can I Cancel Or Change My Order?
Unfortunately, at this time we are unable to make changes to your order once it is made.

How Do I Return An Item Purchased On
Click here to initiate your online return for merchandise cannot be returned to any J BRAND Outlet location.

What Is The Return Policy For accepts returns received within 30 days from date of receipt on items that are unused, unworn and have their original tags attached.

Gifts purchased on accompanied by a gift receipt may only be returned for store credit. Please allow 7 business days for shipping transit time. Sale items marked final sale are not eligible for return or exchange.

If you placed your order before May 1, 2020, please email our customer care team at [email protected].

Does Price Adjust?
We will gladly accommodate a one-time price adjustment on full-price items within 14 days of the order date only if the item is in stock in the same color and size. To receive a price adjustment, please contact us immediately at [email protected] or call J BRAND Customer Care at (855) 790-1709.

Final Sale items are excluded and other promotions may also be excluded.

What Are J BRAND's Shipping Rates And Delivery Times?
Shipping Method Shipping Charge Estimated Delivery
Ground Free (U.S. Only) Delivery occurs 5 to 7 business days after processing.
2 Day $25 (U.S. Only) Delivery occurs 2 business days after processing.
Next Day $35 (U.S. Only) Delivery occurs the next business day.

During sale periods and promotions the delivery time may be longer than normal.

Orders are processed pending item availability and payment verification. For consumer protection, all orders are subject to review. On occasion, this may cause a delay in processing your order.

Can Ship Outside Of The United States?
At this time, does not ship outside the United States. Please check back with us for future updates.

Does Charge Sales Tax?
In accordance with individual state regulations, sales tax is automatically applied to your order if your shipping address is in one of the following states: AL, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NV, NY, OK, PA, RI, SC, SD, TX, UT, VA, VT, WA and WI.

Please note: As of January 1, 2019, sales tax will be added in accordance with new state regulations for the following states: Iowa, Louisiana, Mississippi, Nebraska and Utah.

What Forms Of Payment Do You Accept?
We accept American Express, Master Card, Visa, Discover, Diners Club, China Union Pay and PayPal.

What Are Your Product Care Instructions?
For indigo jeans, before the first few washes, the indigo dye may rub off on light-colored fabric, upholstery and leather so use care when wearing your jeans. With repeated wearing and washing, the indigo color will pleasantly fade.

Do not wash or dry indigo garments with white or light colors.

To make color last longer, wash inside out with cold water, with like colors.
For a worn, quick fade, wash right side out with cold water, with like colors.

Tumble dry low. Remove promptly. Do not iron.

Can I Purchase a EGift Card Online?
At this time, we do not offer J BRAND EGift Cards for purchase.

How Do I Check The Status Of My Order?
You can check the status of your order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.

Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.

What If I Have A Problem With My J BRAND Product?
If you have a problem with your product, please contact Customer Care at (855) 790-1709 or email us at [email protected].

What If I Still Have Not Received My Order?
If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

You can check the status of your order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.

Please note that during sale periods and promotions, delivery dates may be longer.

I Have Not Received All The Items In My Order.
Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

Remember that your purchase may have included various deliveries which will be received on different dates. Check your purchase confirmation e-mail to see if it applies.

If you have not received any e-mail and your purchase did not have various deliveries, please contact Customer Care at (855) 790-1709 or email us at [email protected].

The Items Received Are Incorrect Or Are Defective.
If you have received an item which is defective or different to the one purchased, we will refund these items as soon as we receive them at our warehouses and inspect the condition of the garments.

Restrictions may apply. Please contact Customer Care at (855) 790-1709 or email us at [email protected] to coordinate the return.

Do You Have A Size Guide?
Yes, we do! You can find our size guide’s here:

The size guide is intended to be a general guideline. If you are between sizes or need assistance selecting the proper sizes, please call Customer Care (855) 790-1709 or email us at [email protected].